Privacy Policy

1. Data We Collect

We collect personal data only where necessary for session administration and communication. The categories of data we may collect include:

• Contact information — full name, email address, telephone number, as provided via our enquiry form or by phone
• Session booking details — session preferences, group size, preferred dates
• Feedback data — optional session feedback submitted after attendance
• Website usage data — IP address, browser type, pages visited, time on site (via analytics cookies, where consented)

We do not collect financial information, health data, or special category data as defined under the Thai Personal Data Protection Act B.E. 2562 (PDPA).

2. How We Use Your Data

Personal data collected is used for the following purposes:

• Responding to session enquiries and confirming bookings
• Coordinating session logistics (venue, timing, participant numbers)
• Sending pre-session information and post-session follow-up materials
• Improving session content based on feedback
• Complying with legal obligations under Thai law

Legal basis: Processing is based on your consent (where you submit the enquiry form), our legitimate interests in administering session bookings, and compliance with applicable law.

Retention: Contact and booking data is retained for up to 24 months from the date of your most recent session or enquiry, after which it is deleted unless a longer period is required by law.

3. Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial or marketing purposes. Data may be shared in limited circumstances:

• Service providers — email hosting and IT support providers who process data on our behalf under data processing agreements
• Legal compliance — where required by Thai law, court order, or regulatory authority

4. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• Secure, encrypted email communication
• Access controls limiting data to authorised staff only
• Regular review of data storage and handling practices

In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Thai supervisory authority as required under the PDPA.

5. Cookies

Our website uses cookies for essential functionality (session management) and, where you have consented, for analytics purposes. You may manage your cookie preferences at any time through our Cookie Policy page.

6. Your Rights

Under Thailand's PDPA, you have the following rights in relation to your personal data:

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

7. External Links

Our website may reference or link to third-party websites, including official Thai government portals. We are not responsible for the privacy practices of external sites and encourage you to review their policies independently.

8. Children

Provido's sessions and services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us at [email protected] and we will delete it promptly.

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. Updated versions will be published on this page with a revised "Last Updated" date. For significant changes, we will notify existing contacts by email where possible.